COMPLAINTS AND FEEDBACK

If you have an issue with your order or our service, we will endeavour to rectify this in the most helpful and efficient way possible. At Gregory, we strongly believe in the principles of procedural fairness and natural justice and we comply with indicators under the National Disability Insurance Scheme (Complaints Management and Resolution) rules 2018.

If you require an interpreter, call 131 450. This will be covered by NDIS.

If you are not comfortable making a complaint through the company, please contact NDIS Quality and Safeguards Commission directly. To make a complaint through NDIS, visit https://www.ndiscommission.gov.au/contact-us/, email contactcentre@ndiscommission.gov.au or call 1800 035 544

If you wish to find an alternative disability advocate, please visit https://askizzy.org.au/disability-advocacy-finder

Please feel free to contact us, and we will support you through every step of the complaint/feedback. If required, we will assist you in seeking a support advocate to file your complaint.

TOLL FREE: 1300 003 339

P: +61 2 8808 0400

F: +61 2 9631 2488

E: support@inventisgregory.com.au

Your complaint and feedback will be dealt with as quickly as possible in order to provide you with the best possible service.

To lodge a complaint or feedback with us, please fill out this form:

  • About Me

  • About Complainant / Feedback

    Only fill in if you are complaining on behalf of someone else
  • Fill in the below if someone is assisting you with the complaint/feedback– for example, a family member, your nominee or representative.
  • Fill in this box if someone is assisting you with the complaint – for example a family member, your nominee or representative.
  • About the complaint / feedback

  • Provide some details to help us understand your concerns. You can include what happened, where it happened and who was involved or the decision made by the Agency that you are unhappy about.
  • Name of Individual or Organisation, Address, Post Code.
  • Please attach copies of any documents that may help us investigate your complaint (for example letters, references, emails). If you cannot do this, please tell us what you think we should obtain.
  • (For example a disability service or equal opportunity agency, Health Care Complaints Commission, Ombudsman.) If so, please provide details of the agency to which you made your complaint and any outcome. Please also attach copies of any letters you have received from that agency.