Complaints & Feedback
SUPERIOR QUALITY SYSTEMS & TESTING
If you have an issue with your order or our service, we will endeavour to rectify this in the most helpful and efficient way possible. At Gregory, we strongly believe in the principles of procedural fairness and natural justice and we comply with indicators under the National Disability Insurance Scheme (Complaints Management and Resolution) rules 2018.
If you are not comfortable making a complaint through the company, please contact NDIS Quality and Safeguards Commission directly. To make a complaint through NDIS, visit https://www.ndiscommission.gov.au/contact-us/, email firstname.lastname@example.org or call 1800 035 544
If you wish to find an alternative disability advocate, please visit https://askizzy.org.au/disability-advocacy-finder
Please feel free to contact us, and we will support you through every step of the complaint/feedback. If required, we will assist you in seeking a support advocate to file your complaint.
TOLL FREE: 1300 003 339
P: +61 2 8808 0400
F: +61 2 9631 2488
Your complaint and feedback will be dealt with as quickly as possible in order to provide you with the best possible service.