If you have an issue with your order or our service, we will endeavour to rectify this in the most helpful and efficient way possible. At Gregory we strongly believe in the principles of procedural fairness and natural justice and we comply with indicators under the National Disability Insurance Scheme (Complaints Management and Resolution) rules 2018.
If you require an interpreter, call 131 450 and NDIS will organise this for you.
If you are not comfortable making a complaint through the company, please contact NDIS directly. To make a complaint through NDIS, visit https://www.ndis.gov.au/contact/feedback-and-complaints#online-form
If you require further support, contact us at:
TOLL FREE: 1300 003 339
P: +61 2 8808 0400
F: +61 2 9631 2488
Your complaint will be dealt with as quickly as possible in order to provide you with the best possible service.
To lodge a complaint with us, please fill out this form: